Description

Free Virtual Midday Management Webinar for VSEPS Members and their Staff

This presentation provides guidance on how to handle angry, belligerent, and abusive patients in a healthcare setting. It emphasizes the importance of de-escalation techniques, clear communication, and setting boundaries. The presentation also covers specific scenarios, such as dealing with angry phone calls, disruptive patients, and challenging situations involving language barriers or family disputes. It concludes with tips for effective communication and a sample policy for handling disruptive or dangerous patients.

Presenters:

Donald J. Cinotti, MD Clinical - Associate Professor Ophthalmology, Rutgers Medical School, Newark, Past President, MSNJ, NJ Academy of Ophthalmology

John D. Fanburg, ESQ. - Managing Member, Healthcare Law Brach Eichler, LLC. General Counsel, NJ Academy of Ophthalmology